Return and Refund Policy

Policy Duration

Our refund and returns policy is valid for 3 days from the date and time of delivery. If 3 days have passed since you received your item, we regret that we cannot offer you a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.

Return Shipping

• For size changes or dissatisfaction with the product, you are responsible for the return shipping. If we arrange the pickup, the courier cost will be deducted from your refund.
• For incorrect sizes, return the product via a reliable courier service to the following address: [sarkkart industries, S.NO-2, 110005, near ZANA STORE, T-2536SUBHASH NAGAR, Karol Bagh, Delhi, 110005]. We will process the size exchange upon receipt.

Non-Returnable Items

Certain types of goods are exempt from being returned, such as:

• Perishable goods like food, flowers, newspapers, or magazines.
• Intimate or sanitary goods, hazardous materials, flammable liquids, or gases.
• Gift cards.
• Items priced under 300.
• Downloadable software products.
• Some health and personal care items.
• Specific categories of goods like clutch levers, electronic items, and spare parts.

Conditions for No Return or Exchange

• Used products are not eligible for return or exchange.
• Products with unsealed or opened packaging upon delivery will not be refunded.

Delivery Estimates

Delivery dates are estimates and not guaranteed.

Return Costs

If a product is returned or delivery is refused by the customer, the return shipping cost will be deducted from the refund.

Additional Non-Returnable Situations

• Items showing signs of use.
• Opened media (CDs, DVDs, etc.), software, video games, and records.
• Any item not in its original condition, damaged, or missing parts not due to our error.
• Items returned more than 3 days after delivery.

Warranty Claims

Warranty issues should be addressed directly with the brand or manufacturer.

Refund Process

Upon receiving and inspecting your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then, contact your credit card company and bank, as there may be a processing delay.
• If you’ve done all this and still haven’t received your refund, please contact us at help@sarkkart.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@sarkkart.com and send your item to our physical address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund will go to the gift giver.

Shipping Returns

You are responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Information

For returns, please contact us at help@sarkkart.com, or call our customer service hotline at 022-69718497. Do not send the item back to the manufacturer.