Our return and refund policy is designed to ensure clarity and fairness. The following guidelines outline the conditions under which returns and refunds are applicable, helping both parties understand the terms.

1. Policy Duration
   Our return and refund policy is valid for 3 days from the date and time of delivery, as confirmed by the courier tracking system. Once this period has elapsed, we regret that we cannot process a return or refund request.
2. Eligibility for Returns
   To qualify for a return:

Unused Condition: The product must be completely unused, showing no signs of wear, installation, or tampering.
Original Packaging: The item must be in its original, undamaged packaging, including any protective seals, labels, and tags.

3. Return Shipping
   Customer-Initiated Returns: For returns due to size changes or dissatisfaction, customers are responsible for return shipping costs. If we arrange for a pickup, the courier charges will be deducted from the refund amount.
   Address for Returns: Returns should be sent to Sarkkart Industries, S.NO-2, 110005, near ZANA STORE, T-2536, Subhash Nagar, Karol Bagh, Delhi, 110005.
   Shipping Method: Customers must use a reliable, trackable shipping service. For high-value items, shipping insurance is required. Products returned without tracking or insurance will be at the customer’s risk if lost or damaged in transit.
4. Non-Returnable Items
   The following categories of items are non-returnable due to their nature, safety, and hygiene standards:

Perishable Goods: Such as food, flowers, newspapers, and magazines.
Intimate/Sanitary Items and Hazardous Materials: Including flammable liquids or gases.
Low-Value Items: Products priced under ?300.
Digital and Consumable Products: Downloadable software, health items, and certain personal care items.
Specific Categories: Clutch levers, electronic items, and spare parts, due to compatibility issues and use-related concerns.

5. Conditions for No Return or Exchange
   Used Products: Any item showing signs of use will not be accepted for return or exchange.
   Unsealed/Opened Packaging: Products with opened or unsealed packaging upon delivery are ineligible for return or refund.
6. Special Sales Days
   During special sales events, returns or refunds will not be provided. Only replacements are available if the product is defective or damaged.
7. No Returns or Refunds for Correct Orders
   If the product received matches the specifications of the order and the image provided, we do not offer returns or refunds.
8. Product-Specific Compatibility
   Specified Model Compatibility: Products listed for specific models (e.g., Yamaha R15) are exclusively designed for those models. Attempting to use the product on any unlisted model is at the customer’s risk and voids eligibility for return or refund due to incompatibility.
   Customer Responsibility: Customers must verify compatibility from product specifications prior to purchase.
9. Delivery Estimates
   Delivery dates provided are estimates, not guarantees. Delays in delivery do not entitle customers to a refund.
10. Return Costs and Refusals
    Return Shipping Costs: In cases where the customer refuses delivery or returns an item, the return shipping cost will be deducted from the refund.
    Responsibility for High-Value Items: For high-value items, tracking and insurance on return shipments are mandatory. Products lost or damaged in transit without these protections are ineligible for refund.
11. Additional Non-Returnable Situations
    Items will not be accepted for return under the following circumstances:

Signs of Use or Damage: Any item showing use or not in its original condition, or items missing parts not due to our error.
Media and Software Products: Opened CDs, DVDs, software, video games, or records.
Delayed Returns: Items returned more than 3 days after delivery.

12. Warranty Claims
    All warranty claims should be addressed directly with the product manufacturer or brand. Sarkkart does not assume responsibility for warranty-related issues post-purchase.
13. Refund Process
    Upon receiving and inspecting the returned item, we will inform you via email of the refund approval or rejection.
    Approved refunds will be processed within 7-10 business days, with a credit applied to the original payment method.
14. Late or Missing Refunds
    If you have not received a refund:

Check your bank account or with your credit card company and bank, as processing delays may occur.
If further assistance is needed, please contact us at help@sarkkart.com.

15. Special sale days
    During special sales days, we do not accept returns. Only replacements will be available for orders placed during these sales events.
16. Exchanges
    We replace items only if they are defective or damaged upon receipt. For exchanges, please email us at help@sarkkart.com and send the item to our returns address.
17. Gifts
    If the item was marked as a gift during purchase, you will receive a gift credit equivalent to the return value. Otherwise, refunds will be issued to the gift giver.
18. Shipping Costs for Returns
    Return shipping costs are the customer’s responsibility and are non-refundable. If a refund is issued, the return shipping cost will be deducted from it.
19. Jurisdiction
    All disputes arising under this policy are subject to the exclusive jurisdiction of the courts in Delhi, India. This policy requires that any legal actions be filed in Delhi.
20. Contact Information
    For any returns-related inquiries, please reach out to us at:

Email: help@sarkkart.com
Phone: 022-69718497
Please do not send the item back to the manufacturer directly; only items processed through Sarkkart’s designated return system will be handled.

Legal Compliance
This policy is in alignment with the relevant Indian legal frameworks, including the Indian Contract Act, 1872, Sale of Goods Act, 1930, and Civil Procedure Code, 1908. These laws support and guide the terms outlined above to ensure all parties’ rights and obligations are clear and protected.